Training BPO refers to transfer of management and execution of one or more complete ongoing training and development processes or entire training function to an external service provider. BPO industry is still evolving and people are experimenting with various models to draw a feasible training structure. Most of the big companies have made their training section a part of the human resource department and onsite training is preferred than sending their agents to external center.
We recommend that BPO/ITES training in India be outsourced as the skills required, such as Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a highly specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.
Zealsoft’s design team has extensive experience of working in and interacting with BPO/ITES organizations both in India. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to enable trainees to enjoy their ‘learning journey
Modules Covered for BPO training
|Accent Neutralization||language training|
|Effective communication skills||customer service skills|
|Telephone etiquette||Email etiquette.|
|Business etiquettes||writing skills|
|Personal grooming||UK and US culture.|