As opposed to hard skills (such as technical skills), focuses on those elements of training that require changes in behavior and thinking. Organizations today recognize that the soft skills training of their employees play an important part in maintaining relationships with their customers and developing a successful business. Organizations that endeavor to be on the path of continuous learning will often find that upgrading the ‘soft skills’ of their workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention.
Many organizations we have worked with point out that soft skills are high in the list of requirements for global business; hence an important part of management training. They have found that soft skills training in areas such as Cultural Sensitivity, Business Etiquette and good Communication Skills (telephone etiquette, email etiquette, information gathering and listening skills) make a greater impact on clients from across the world rather than a high degree of technical skills.
ZTS primarily focuses on Training and Development. Our soft skill training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills to strategy and change management Zealsoft offers a wide range of soft skill training to address every business need. It is an integral part of corporate training in today’s world.
Training programs are usually designed and developed based on analysis of training needs and is delivered at locations across the globe as per the requirements of the client organization.