Anger and Stress Management
This module is aimed at IDENTIFYING your STRESSORS and MANAGING/ CONTROLLING your RESPONSES to the people and events that arouse your EMOTIONS. The goal of stress management is to bring your nervous system back into balance, giving you a sense of calmness and control in your life. Controlling your life means balancing various aspects of it — work, relationships and leisure — as well as the physical, intellectual and emotional parts.
Assertiveness
A module that helps you in boosting your SELF-CONFIDENCE and to gain RESPECT among peers.Customer Relationship Orientation
Helping you deal with your Customers effectively and efficiently is the essence of this module, and includes specific pro-active solutions for HANDLING IRATE CUSTOMERS and problematic situations.Group Discussion and Interview Skills
A module which concentrates on equipping you to handle Group Discussions and Interviews, it ENHANCES the participant’s EMPLOYABILITY SKILLS.
Interpersonal Effectiveness
This module focuses on the ability to read and manage EMOTIONS, MOTIVATIONS and BEHAVIOUR of oneself and others during social interactions with emphasis on EFFECTIVE COMMUNICATION, LISTENING SKILLS, BODY LANGUAGE and CONFLICT RESOLUTION.Presentation Skills
The crucial issue of delivering a WINNING PRESENTATION is addressed in this module. The main focus is on the structure of the presentation, use of visual aids, importance of body language, voice and accent and anxiety handling techniques.
Team Building
This module aims at understanding the principles underlying the working of teams through the medium of activities and role-play to help participants identify themselves in relation to other members of the group and also management of conflict.
Time Management
Aimed at identifying your Time Wasters and ESTABLISHING YOUR PRIORITIES, this module helps you formulate your own Time Management Plan.
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